Learn™
Show staff the correct way before judging the result.
- Front counter
- POS
- Item inspection
- Sorting
- Cleaning
- Assembly
- Customer communication
SOP Library™
Plain-English operating procedures for every role.
DCME SOP Intelligence™
SOP Library™
Central SOP library for dry cleaning, laundry, alterations, shoe cleaning, drivers, Red Box, chemicals, POS, customer service and management control.
Training keeps knowledge out of one person’s head.
Staff learn the correct way, managers verify the result, and certificates create evidence.
Learn the correct workflow.
Practice before live pressure.
Verify with manager sign-off.
Improve from support tickets.
The KISS Training Rule™
Training must be simple, visible and connected to daily work.
Practice™
Staff repeat the workflow before working alone.
- Role-play
- Dry runs
- Photo examples
- Refund examples
- Driver examples
- End-of-day examples
Verify™
Managers confirm training was understood.
- Completion record
- SOP acknowledgement
- Certificate issue
- Retraining date
- Incident follow-up
Improve™
Support tickets become lessons instead of repeat problems.
- Root cause
- Micro lesson
- SOP update
- Manager review
- Certificate evidence
Training Modules
Role-based academy blocks for dry cleaning, laundry, alterations, shoe cleaning, drivers, managers and owners.
OPEN
Business Foundation™
Welcome, customer promise, company standards, KPI basics and owner expectations.
OPENFront Counter™
Check-in, POS, customer service, ticket creation, payments and pickup.
OPENItem Inspection™
Garment risk, stains, photos, trims, customer warnings and Counter-Protect™.
OPENProduction Flow™
Sorting, spotting, cleaning, pressing, finishing, assembly and quality control.
OPENLaundry™
Wash and fold, commercial laundry, linen, ironing, packing and return control.
OPENAlterations™
Intake, measurements, pinning, repairs, fitting notes and completion.
OPENShoe Cleaning™
Assessment, cleaning methods, whitening, sole care and packaging.
OPENDriver & Delivery™
Pickup proof, delivery proof, route control and customer contact.
OPENRed Box™
24/7 drop-off, pickup, kiosk support, escalations and DCME POS connection.
OPENSafety & Compliance™
WHS, chemicals, SDS, PPE, manual handling, fire and emergency process.
OPENManagement™
Staff KPI, complaints, production control, marketing and reporting.
OPENOwner Academy™
P&L, pricing, break-even, cashflow, labour control and business growth.
SOP Categories
Every SOP must explain task, risk, steps, KPI and sign-off requirement.
Counter Intake SOP™
Greeting, garment review, notes, photos, pricing and docket issue.
Factory Flow SOP™
Tagging, sorting, cleaning, finishing, quality check and rack control.
Chemical & SDS SOP™
PPE, labels, storage, spill process and SDS visibility.
Driver SOP™
Pickup proof, failed pickup, delivery photo and customer communication.
Complaint SOP™
Escalation, garment evidence, claim review and customer response.
End Of Day SOP™
Close, reconcile, unpaid orders, handover and next-day readiness.
Training must close the loop.
Support issue → root cause → SOP update → staff retraining → certificate evidence → manager review.
Front CounterPOSItem InspectionFactory FlowChemicalsAssemblyRepairsMarketingManagement
Important: This training framework is operational guidance. Safety, payroll, chemical, HR and legal requirements must be checked against current business policies and official requirements.